Nani Flowers guarantees your satisfaction with every order sent through FTD and on all FTD branded products. We do our best to make sure you get the best in quality while providing you with outstanding customer service each and every time! If you are not satisfied with any of your orders, we will send a replacement or refund the full purchase price. All you need to do is notify us within 10 days of receipt of your order. You may call, come in person, or write to us. At Nani Flowers, your satisfaction is our priority!